Gorgias vs Re:amaze (2026): Two Ecommerce Helpdesks, One Clear Winner
Both Gorgias and Re:amaze target ecommerce brands. Re:amaze is often recommended as the budget alternative to Gorgias. Here's where that comparison holds — and where it breaks down.
Verdict
Choose Gorgias if:
- → You want native Shopify order editing in tickets
- → Revenue attribution from support matters to you
- → You prefer per-ticket pricing over per-agent
- → Your store is doing $30k+/mo revenue
Choose Re:amaze if:
- → Budget is tight and per-agent pricing is more predictable
- → You manage multiple stores or brands from one inbox
- → You need built-in status page / outage communication
- → You prefer per-agent pricing over per-ticket
Feature Comparison
| Feature | Gorgias | Re:amaze |
|---|---|---|
| Built for ecommerce | ✓ Yes — exclusively | ✓ Yes — ecommerce focus |
| Shopify order data in tickets | ✓ Real-time, deep | ✓ Good |
| Edit orders inside ticket | ✓ Yes | ✗ No |
| Revenue attribution | ✓ Native | ✗ No |
| Pricing model | Per ticket | Per agent |
| Starting price | $10/mo | $29/agent/mo (min 1) |
| Free plan | ✗ No | ✗ No (14-day trial) |
| Multi-store management | ⚠ Separate accounts | ✓ Native multi-brand |
| Live chat | ✓ Yes | ✓ Yes |
| Chatbot / FAQ bot | ✓ Flows (Pro+) | ✓ Cues (chatbot) |
| Status page (outage alerts) | ✗ No | ✓ Built-in |
| AI response drafting | ✓ Pro plan+ | ✓ Available |
| Integrations | 100+ | 50+ |
| Setup complexity | Easy | Easy |
Shopify Integration: Close, But Not Equal
Unlike Freshdesk or Zendesk, Re:amaze does genuinely invest in ecommerce integrations. Both tools show order data inside tickets. The gap is what you can do with that data.
What both do
- • Show customer order history in the ticket sidebar
- • Display order status and tracking information
- • Sync customer data from Shopify in real-time
- • Support Shopify variables in response templates
What only Gorgias does
- ✓ Issue refunds directly from within a ticket
- ✓ Cancel or duplicate orders without leaving the helpdesk
- ✓ Edit shipping addresses inside a ticket
- ✓ Revenue attribution — track sales driven by support conversations
Pricing: Which Model Costs Less?
Gorgias charges per ticket. Re:amaze charges per agent. Which is cheaper completely depends on your team size and ticket volume.
| Team Size | Gorgias Basic ($60) | Re:amaze Basic ($29/agent) | Re:amaze Pro ($49/agent) |
|---|---|---|---|
| 1 agent | $60/mo | $29/mo | $49/mo |
| 2 agents | $60/mo | $58/mo | $98/mo |
| 3 agents | $60/mo | $87/mo | $147/mo |
| 5 agents | $60/mo | $145/mo | $245/mo |
| 10 agents | $60/mo | $290/mo | $490/mo |
When Re:amaze wins on price
Solo operators: Re:amaze Basic at $29/agent is cheaper than Gorgias Basic at $60. For a 1-person support team, Re:amaze is the more affordable starting point.
When Gorgias wins on price
Teams of 3+: Gorgias ($60) vs Re:amaze Basic ($87+). The gap widens fast. At 5 agents, Gorgias is less than half the price of Re:amaze Pro.
Where Re:amaze Has the Edge
Multi-brand / multi-store management
Re:amaze natively supports multiple brands or stores from one account with separate inboxes, workflows, and customer-facing identities. Gorgias requires separate accounts for each brand — managing multiple stores means multiple logins and billing.
Built-in status page
Re:amaze includes a status page feature for communicating outages or service interruptions to customers. Useful for stores with subscription products or software components. Gorgias doesn't offer this.
Per-agent pricing predictability
If your ticket volume is unpredictable (seasonal business, flash sales), per-agent pricing means your bill is fixed regardless of ticket spikes. Gorgias ticket overages can surprise you during BFCM or viral moments.
Which One Should You Choose?
If: You're a single-brand Shopify store with 2+ agents
→ Gorgias
Once you have 2+ agents, Gorgias ticket pricing beats Re:amaze per-agent pricing — and you get order editing in tickets that Re:amaze doesn't offer.
If: You're a solo operator at an early-stage store
→ Re:amaze Basic or Tidio Free
Re:amaze Basic at $29/agent is more affordable than Gorgias Basic at $60. Or use Tidio free entirely if you're under 50 conversations/month.
If: You manage support for multiple Shopify brands
→ Re:amaze
Native multi-brand management in one account is a genuine advantage Re:amaze has. Gorgias requires separate accounts per brand, which gets expensive and fragmented quickly.
If: Revenue attribution from support matters to you
→ Gorgias
Only Gorgias natively shows you which support conversations drove purchases. If you want to prove (and optimize) support ROI, Gorgias is the only tool that gives you this data.
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