Gorgias Pricing (2026): Every Plan Explained — and Which One You Actually Need
Gorgias uses ticket-based pricing — you pay by support volume, not by agent seat. That's unusual in the helpdesk market and works strongly in your favor as you grow your team. Here's exactly how it works, what overages cost, and which plan fits your store.
Quick Answer
Under 50 tickets/mo? Start on Starter ($10/mo) or use Tidio free. 50–300 tickets/mo? Basic ($60/mo) is the sweet spot for most growing stores. 300–2,000 tickets/mo? Pro ($360/mo) — also unlocks AI and Flows.
Gorgias Plans at a Glance
All plans include unlimited agents. You only pay more for ticket volume — not headcount.
| Plan | Monthly Price | Tickets Included | Overage per Ticket | Agents |
|---|---|---|---|---|
| Starter | $10/mo | 50 | $0.40 | Unlimited |
| Basic Most Popular | $60/mo | 300 | $0.32 | Unlimited |
| Pro | $360/mo | 2,000 | $0.22 | Unlimited |
| Advanced | $900/mo | 5,000 | $0.14 | Unlimited |
| Enterprise | Custom/mo | Custom | Custom | Unlimited |
What Counts as a Ticket?
This is the most important thing to understand before picking a plan. Not every customer message counts as a ticket.
Counts as a ticket
- ✓ New customer email or chat that requires a reply
- ✓ New social media DM or comment you respond to
- ✓ New SMS message that needs a response
- ✓ Any new conversation thread opened by a customer
Does NOT count
- — Follow-up replies within the same conversation thread
- — Automated messages sent by Gorgias rules (no human reply needed)
- — Tickets auto-closed by automation
- — Spam tickets marked as such
Which Plan Is Right for You?
Starter — $10/mo (50 tickets)
Best for: You just launched and get occasional support requests.
The $10 Starter plan is mainly for stores testing Gorgias before committing. At 50 tickets/month you're handling roughly 2 tickets per day — that's genuinely light volume. Overages are $0.40/ticket, so a spike to 100 tickets in a month costs you an extra $20.
Verdict: Use it to evaluate the platform. Once you hit 50 tickets/month regularly, move to Basic.
Basic — $60/mo (300 tickets)
Best for: Growing Shopify store, 1–5 agents, 50–300 tickets/month.
This is the plan most Shopify stores land on for the first 1–2 years. 300 tickets/month is ~10/day — standard volume for a store doing $30k–$200k/mo. At $60/mo with unlimited agents, a 3-person support team pays $20/agent/month — roughly 1/3 the cost of Zendesk.
Verdict: The sweet spot for most growing stores. This is where Gorgias earns its value.
Pro — $360/mo (2,000 tickets)
Best for: Established store with 300–2,000 tickets/month, or any store wanting Gorgias AI and Flows.
Pro unlocks two high-value features: Gorgias AI (drafts responses for agent review) and Flows (self-service chat that deflects tickets before they hit your inbox). If you're running BFCM campaigns or have seasonal spikes, Pro's 2,000 ticket allowance gives you much more headroom.
Verdict: Worth it if your ticket volume is 500+/month OR you want AI to draft responses.
Advanced — $900/mo (5,000 tickets)
Best for: High-volume stores with dedicated support teams.
At $900/mo for 5,000 tickets, the per-ticket cost drops significantly. Stores doing 2,000–5,000 tickets/month are likely spending $44k–$100k+/mo in revenue — the support cost is a rounding error in the P&L.
Verdict: Right-sized for stores with a dedicated support manager and multiple agents.
Ticket Overages: The Cost Most Stores Underestimate
Ticket overages are the biggest surprise cost in Gorgias. During high-volume periods — Black Friday, flash sales, a viral product — ticket volume can spike 3–10x your normal rate. Plan for this.
| Scenario | Plan | Extra Tickets | Overage Cost | Total Bill |
|---|---|---|---|---|
| Normal month | Basic ($60) | 0 | $0 | $60 |
| Mild spike (+50%) | Basic ($60) | 150 | $48 | $108 |
| Heavy BFCM spike (3x) | Basic ($60) | 600 | $192 | $252 |
| Better option: upgrade for BFCM | Pro ($360) | 0 | $0 | $360 |
Gorgias Pricing vs. Competitors
| Team Size | Gorgias Basic | Zendesk Suite | Freshdesk Growth | Tidio Growth |
|---|---|---|---|---|
| 1 agent | $60/mo | $55/mo | $15/mo | $59/mo |
| 3 agents | $60/mo | $165/mo | $45/mo | $59/mo |
| 5 agents | $60/mo | $275/mo | $75/mo | $59/mo |
| 10 agents | $60/mo | $550/mo | $150/mo | $59/mo |
Gorgias pricing advantage compounds with team size. At 5 agents, Zendesk costs 4.6x more.
Start Gorgias Free for 7 Days
Gorgias offers a 7-day free trial on all plans — no credit card required. Most stores are fully set up (Shopify connected, first macros live, basic automations running) within the first 2 hours.
Start Free Trial — No Credit CardGorgias Pricing FAQ
Does Gorgias charge per agent?
No. All Gorgias plans include unlimited agents. You only pay based on ticket volume. This is fundamentally different from Zendesk ($55/agent/mo) and makes Gorgias significantly cheaper for teams with 3+ agents.
Can I change plans mid-month?
Yes. You can upgrade at any time and the new plan takes effect immediately (prorated billing). Downgrades take effect at the next billing cycle.
What happens if I exceed my ticket limit?
You won't lose access. Gorgias charges overage fees automatically at the end of the billing cycle: $0.40/ticket on Starter, $0.32 on Basic, $0.22 on Pro. Monitor your usage and consider upgrading before high-volume periods.
Is there a Gorgias free plan?
No — the minimum is $10/mo for 50 tickets. If you need free, Tidio's free plan (50 live conversations/month) is the alternative. Once you hit consistent ticket volume, Gorgias delivers significantly more value per dollar.
Does annual billing save money?
Yes — roughly 17% off vs monthly billing. Basic drops from $60/mo to ~$50/mo on annual. Worth it if you're confident you'll stay on the platform. Monthly is fine while you're evaluating.
Which plan includes Gorgias AI?
Gorgias AI (generative response drafts) and Flows (self-service chat deflection) are available from the Pro plan ($360/mo) and above. The Basic plan includes rule-based automations but not the AI-assisted response drafting.
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